How to Report a Missing Item at Walmart and Maximize your Chances of Recovery

Vinod Pandey

 It can be really aggravating to get a Walmart order that is missing a product. You can feel upset and inconvenienced if you receive your box and find that anything is missing after patiently waiting for it to arrive. 

The fact that there are actions you may do to report the problem and look for a solution is crucial to understand. In this post, we'll look at few distinct methods you may use to notify Walmart about a missing item, giving you the knowledge you need for a successful conclusion.

How Do I Report A Missing Item To Walmart

Walmart Missing Item Reporting Procedure

You have a number of alternatives for reporting the problem if an item is omitted from your Walmart order.

A. Accessing the Walmart website or app

Utilizing the Walmart website or mobile app is one practical way to report a missing item. The ability to talk with a customer support agent is provided by both systems. You may describe the circumstance and offer the information required to swiftly fix the problem by starting a discussion using our chat tool.

B. Making a customer service call to Walmart

You can call Walmart Customer Care at 1-800-966-6546 if you'd like a more direct approach. To aid you and walk you through the process of reporting a lost item, this special hotline is available. Speaking with a professional will allow you to describe the circumstance and offer any pertinent data needed for a solution.

C. Employing the Walmart App

You may report a lost item simply via Walmart's user-friendly app as well. You may discover a section specifically for the reporting procedure in the app by visiting it. You can give pertinent information and record the missing item by following the instructions provided. A prompt resolution is facilitated by this simplified technique.

Instructions for Reporting a Missing Item

There are specific procedures you should take to guarantee an effective reporting process, regardless of whether you choose to communicate with Walmart's customer support staff by live chat, phone, or the app.

A. Connecting to Walmart

Live Chat

Visit the website or app and look for the chat button to start a chat with a Walmart customer support agent. When you connect, identify yourself and describe your problem in detail. Be ready to offer pertinent details like your order number and an explanation of the missing item. You will be led through the dispute settlement procedure by the representative.


You may also reach Walmart Customer Care by calling their toll-free number at 1-800-966-6546. Make sure you are prepared to give the customer support person the essential information, such as your order number and specifics regarding the missing item. They will help you confront the problem and attempt to find a solution.

Using The Walmart App

Open the Walmart app on your smartphone and choose the relevant section to report missing products if you wish to do so. Follow the instructions, provide the essential data (such as your order number and a description of the lost item), and record any necessary supporting documentation. With this strategy, you can conveniently report and fix the problem using the app.

B. Filing a Claim

When reporting a missing item, you may be required to file a claim with Walmart. This step helps facilitate the resolution process and ensures that your case is properly documented. When filing a claim, you will need the following information:

Order number: This unique identifier helps Walmart locate your specific order.

Missing item description: Provide a detailed description of the item that is missing from your order.

Supporting documents: If you have any evidence, such as photographs or receipts, that can support your claim, be sure to include them.

By providing all the necessary information, you enhance the chances of a quick and satisfactory resolution to your missing item issue.

Using The Walmart App

Missing Items Due To Delivery Issues

There are instances where missing items can be attributed to specific delivery issues. Understanding how to address these situations can be crucial in finding a resolution.

A. In Case of Wrong Address

If you realize that you provided the wrong address when placing your Walmart order, it is crucial to take immediate action. Contact Walmart Customer Care through the available channels and explain the situation. They will guide you on how to proceed to ensure your package reaches the correct address.

B. In Case of Package Theft

It can be disheartening to discover that a package marked as delivered has not reached you. In these cases, it is essential to act promptly. Start by checking the delivery location photos provided by the courier. These photos can serve as evidence to determine if the package was indeed delivered to the correct location. If you suspect theft, report the incident to Walmart Customer Care and provide all the relevant information. They will work with you to resolve the issue and take appropriate action against any potential theft.

Dealing with Missing Packages

In situations where you are expecting multiple packages from Walmart, it is important to approach the issue of missing items with caution.

A. When Expecting Multiple Packages

Walmart sometimes splits orders into multiple packages for more efficient delivery. Before reporting a missing item, ensure that you have tracked all the packages associated with your order. Utilize the tracking information provided by Walmart to verify the status of each package. It is possible that some items may arrive separately, and by closely monitoring the tracking, you can avoid unnecessary reports of missing items.

B. When Delivery is through FedEx

Walmart frequently partners with FedEx for deliveries. To stay updated on the status of your FedEx delivery, visit the FedEx website or use their tracking feature. In the event of a missing item, it is essential to report the issue to both Walmart Customer Care and FedEx. By informing both parties, you increase the chances of a swift resolution.


Reporting a lost item to Walmart may look intimidating at first, but with the right knowledge and tools, you can complete the process effectively. By using the Walmart website, app, or directly contacting customer service, you guarantee that your problems are addressed as soon as possible. 

When making a claim, remember to include all relevant information and to follow the processes specified. Understanding the subtleties of delivery concerns, such as erroneous addresses and package theft, can also assist to a positive settlement. 

You establish the groundwork for a smooth recovery procedure by closely following your items and reporting any inconsistencies to both Walmart and the courier. Finally, by being proactive and aware, you may handle missing item difficulties with Walmart and get the peace of mind you deserve.


How do I report a missing item to Walmart?

You can report a missing item to Walmart through their website or app using the chat feature, by contacting Walmart Customer Care at 1-800-966-6546, or by utilizing the Walmart app.

What are the contact options for Walmart Customer Care?

You can reach out to Walmart Customer Care at 1-800-966-6546.

What information do I need to file a claim for a missing item?

When filing a claim for a missing item, you will need your order number, a description of the missing item, and any supporting documents that can assist your case.

What should I do if I provided the wrong address for my Walmart order?

If you provided the wrong address, promptly contact Walmart Customer Care to rectify the situation and ensure your package reaches the correct address.

What steps should I take if my Walmart package was marked as delivered but hasn't reached me?

Check the delivery location photos provided by the courier, as they can serve as evidence of the delivery location. If you suspect theft or have any concerns, report the incident to Walmart Customer Care immediately.

How does Walmart handle orders with multiple packages?

Walmart often splits orders into multiple packages for more efficient delivery. Before reporting a missing item, ensure that you have tracked all the packages associated with your order using the tracking information provided by Walmart.

How can I track my Walmart order?

You can track your Walmart order through their website, app, or by utilizing the tracking information provided by the company.

What should I do if my delivery is through FedEx, and I'm missing an item?

If your delivery is through FedEx and you are missing an item, report the issue to both Walmart Customer Care and FedEx to ensure a swift resolution.

What if I suspect my missing package has been stolen?

If you suspect your missing package has been stolen, report the incident to Walmart Customer Care immediately, providing all relevant information. They will work with you to resolve the issue and take appropriate action.

How long does the process of resolving a missing item issue usually take with Walmart?

The time required to resolve a missing item issue with Walmart can vary depending on various factors. However, by promptly reporting the issue and providing all necessary information, Walmart aims to address and resolve the issue as efficiently as possible.

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